Terms of Use

GENERAL TERMS & CONDITIONS

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.

  1. Acceptance of terms and conditions

By completing an online booking form or for any bookings made over the phone or by email for a particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Event on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation. 

PAYMENTS

Payment in full for any publications, booklets or any other merchandise sold by Sylvia The Parentologist is required prior to the dispatch of the goods.

Payment for Workshops is required in full in advance to secure the places booked. Any places booked but not paid for either over the phone or online within a reasonable period may be lost.

Payment for Private Consultations (Parent Sessions, Family Sessions and Home Visits) is due at the time of booking or as soon as the session is confirmed.

Payment for any course is required in full before the start of the course unless agreed otherwise and will be requested either at the time the booking is made or when a place on a given course is confirmed. Bookings taking advantage of any early booking discount or other offers must be paid in full prior to the lapse of any offer to secure the said discount.

We accept cash, debit cards, Visa and Mastercard or internet transfers.

REFUNDS
In the event that any merchandise is faulty in any way a full refund will be offered by Sylvia The Parentologist. Sylvia The Parentologist reserves the right to request the return of any faulty goods prior to a refund being offered. 


CANCELLATION

1. COURSES CANCELLED BY SYLVIA THE PARENTOLOGIST.
In the event that we have to cancel a session Sylvia The Parentologist will endeavour to give a minimum of 48 hours notice and the Client will be entitled to a full refund of the cost of the course or if preferred by the client any payments made may be credited towards further sessions. 

Sylvia The Parentologist accepts no liability for the reimbursement of any travel and accommodation expenses associated with any workshop or course or other session in the event of a cancellation. We strongly recommend that clients travelling from outside London take out travel insurance.

2. COURSES CANCELLED BY THE CLIENT.

A. Cancellation of a course/workshop.
One or more sessions.

In the event that you have informed us, before your attendance at the first session of your course/workshop, that you cannot attend, we will provide you with alternative dates for these sessions (including at other venues) and agree with you, before the commencement of your course/workshop, the times and locations of any make-up classes. There is no cost for this service.

If, after the first session of your course/workshop, you are unable to make a session we would ask that you inform us as soon as possible (including on the day of the session itself). For any missed session we will offer you the option to make up this session (including in another location). The first request, after the start of your course, for a make-up session will be free of charge, subsequent requests will incur an administration fee of £25 per change/make-up session.  All make-up sessions are subject to availability.

Whole Course.

Prior to the start of the course.

We do not offer any refunds prior to a start of a course/workshop, or if a client subsequently cancels the remainder of the course Sylvia The Parentologist will offer the client a credit towards any other courses/workshops or session(s) on the following basis. The credited amount will be the amount originally paid less the cost of any classes attended. In addition Sylvia The Parentologist will deduct the cost of any classes missed without notification and an admin charge to cover the cost of any notes/handouts.

B. Private Sessions,  One-On- One or VIP In-Home Intensive Consultation

If clients are unable to attend we ask for a minimum of 48 hours notice of cancellation, but we do not offer refunds, however we offer you alternative dates that must be redeemed within the following 2 months after the cancellation. Failure to attend these alternative dates will result in you losing all fees paid prior.

C. Corporate and Speaking Events

In the event that a corporate workshop or course is cancelled with 28 or more days’ notice by the client we offer a full refund for any fees paid. In the event that an event is cancelled with less than 28 days notice Sylvia The Parentologist reserve the right to withhold up to 50% of any fee paid. Cancellation with less than 14 days notice will result in the loss of 100% of fees paid. 

If the event is cancelled by Sylvia The Parentologist all payments received will be refunded.

PROGRAMME ALTERATION
Sylvia The Parentologist reserves the right to modify the contents of classes or workshops from time to time. 
Sylvia The Parentologist is also committed to implementing an effective programme for each family. Occasionally, this may result in us recommending an alteration to the agreed programme. This may require an increase of fees. The alteration of the programme will not take place without the agreement of the client but Sylvia The Parentologist reserves the right to cancel the agreed unaltered programme if we feel that the clients’ needs will not be best served by it. In these circumstances the above terms relating to cancellations and refunds will apply. 

DAMAGE
Any damage caused by a client or the child of a client or cleaning required as a result of a client’s actions or the actions of a client’s child to the property of Sylvia The Parentologist or the property of any third party while on the premises of Sylvia The Parentologist will be charged at full cost to the client. 

LIABILITY 
Sylvia The Parentologist accepts no responsibility for the possessions of clients or their children brought on to the premises.

WEBSITE COPYRIGHT NOTICE

Website Copyright © 2016 – 2017. Sylvia The Parentologist

We are the owner of all intellectual property rights in this website (unless stated otherwise). These works are protected by copyright laws and treaties around the world. We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view the material on this website on a computer or mobile device via a web browser, to copy and store material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use. You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent. Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.  If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.

  1. SPECIAL TERMS & CONDITIONS

(only applicable for events when expressly stated) 

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any event (“Event”) organised by us.

  1. Acceptance of terms and conditions

By completing an online booking form or for any bookings made over the phone or by email for a particular event, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Event on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation. 

Payment

The fee for attending the Event (“Registration Fee”) will be as stated on the registration form from for the relevant Event from time to time. Prices are inclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Event. If payment is not received within 7 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you. We reserve the right to run price promotions as we think fit.

  1. Refunds

All tickets for the Event shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Event for any reason you may email us at sylviatheparentologist@gmail.com to provide us with the name of a substitute to attend the Event on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Event. We may at our discretion charge an administration fee of up to £10 for making such substitution.

  1. Cancellation

There may be circumstances in which we need to cancel the Event. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make efforts to provide you with such refund within 60 days of the date of cancellation.

  1. Postponement or change to venue

There may be circumstances in which we need to postpone the Event or change the venue at which Event is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Event or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at sylviatheparentologist@gmail.com and we shall provide you with a full refund.

  1. Notification of email address

We shall notify you of any cancellation or postponement of an Event or change to venue by emailing the email address that you provided on the registration form for the Event and it is your responsibility to advise us of any change to your email address. We shall not be liable for any loss you suffer (such as travelling to the Event) arising out of you failing to see our email about any cancellation, postponement or change of venue.

  1. Liability

Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Event and we shall not be liable under any circumstances for any consequential losses.

  1. Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Event, you will be required to leave the Event and we shall not be liable to refund your Registration Fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the event (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Event.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Event by you.

  1. Promotional materials and materials at the Event

You agree that we may include your details in any promotional materials relating to the Event and/or any materials used at the Event. We are not liable for errors or omissions contained in such information. Unless otherwise stated, the copyright for any such promotional materials and any materials used at the Event (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent. You may use such materials for your own business purposes only and may not reproduce, publish or deal with such materials in any way for any commercial use. We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

  1. Photography and filming

We may wish to photograph or film the Event and reserve the right to do so for the purposes of promoting future events or otherwise. You consent to us (or any other person attending the Event) photographing or filming you and any persons attending the Event with you. You may take photographs (but not film) of the Event.  

  1. Data protection

We will communicate with you using the contact details provided on the Registration Form for the purposes of the Event. You agree that we may send your personal data outside of the European Economic Area. We shall be entitled to pass on all of your contact details to the event contractors and to third parties who provide goods and services that may be of interest to you. You should notify us in writing (by emailing us at sylviatheparentologist@gmail.com) if you do not wish your personal contact details to be used in any of the ways listed above.

Tickets

We may or may not send you tickets for the event and will advise you at the time of the event booking what you need to bring (ticket/receipt of purchase or nothing) to gain entry. We will also have your name on the attendee list so if you have paid the Registration Fee and we have a record of your name you shall be provided with access to the Event.


Travel, accommodation and refreshments

You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Event. If you are late at the event or prevented from attending the Event due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Event until you arrive.

    1. Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Event, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Event and we shall not in any circumstances be liable to you for any consequential loss whatsoever.

Governing law – These Terms shall be governed by English Law and your hereby submit to the exclusive jurisdiction of the English Courts